FAQ

DO I NEED AN ACCOUNT TO PLACE AN ORDER?

You don’t need an account to complete a purchase. However, if you register with us and you will be able to enjoy the following benefits through your Larossy account:

  1. Manage your account details, order history and email preferences and see order status.

  2. Gain access to your Wish List and Recommendations

  3. Be notified when new stock arrives

  4. Save your address and card details for faster shopping

DELIVERY COURIER AND COSTS?

We understand that your time is precious, we ship all our products via EMS/DHL express delivery. We will send a confirmation e-mail with the tracking number.

For Hong Kong/China customers, we will ship via SF-Express and shipping fee is included in the product price*. Please select “Free SF-express shipping” option at checkout.

If collecting in SF-store is more convenient for you, please select “Local SF-store pick up” option at checkout, then enter SF-store address in shipping address and put SF-store code in “Order notes” field. (SF-store address)

HOW DO I CHANGE AN ORDER?

Please contact us here or e-mail us at [email protected] as soon as possible. Tell us what you want to amend (e.g. size, colour, delivery address) including your order number. 

I PLACED AN ORDER BUT DIDN’T RECEIVE CONFIRMATION E-MAIL? / MY ORDER IS “ON HOLD”?

You will always receive an email from us after we receive your order but it takes time to process. Also, please be sure to check the Spams / Junk folder of the email on your order if you have not received such confirmation emails. In addition, if you choose Paypal as payment gateway, you’ll receive a confirmation e-mail from the PayPal team after the payment is successfully go through.

For order status “ON HOLD”, there are a few reasons behind this, including incorrect shipping address, payment doesn’t go through (card declined). We will need further information from you before we can process your order. 

*: Please note that additional charges will be collected by SF-Express for HK residential address and remote area. (Read more)

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